FREQUENTLY ASKED QUESTIONS
Welcome to www.steelstrawbrush.com (hereinafter referred to as the “Website”). We hope to provide you with clear answers to help you better understand our website and products. Below are some frequently asked questions and their answers. If you need further information, please feel free to contact us.
- Product Information
Q: What is the material of the stainless steel straw cleaning brush?
A: All of our stainless steel straw cleaning brushes are made of high-quality stainless steel and durable nylon bristles to ensure effective cleaning and long-lasting use. - Order and Payment
Q: How do I place an order?
A: You can browse our website, select the products you want and add them to the shopping cart, and then follow the prompts to complete the checkout process.
Q: What payment methods can I use?
A: We accept a variety of payment methods, including credit cards, debit cards and certain electronic payment tools. Please check the specific payment methods on the checkout page. - Shipping and Delivery
Q: How long will my order be shipped?
A: Your order will be shipped within 2 business days after confirmation. The specific shipping time depends on your geographical location and the shipping method you choose.
Q: How do I track my order?
A: Once your order is shipped, we will send a confirmation email with a tracking number. You can use this number to check the order status on the logistics company’s website. - Returns and Exchanges
Q: How do I request a return or exchange?
A: For returns or exchanges, please contact us via email at nobleportia@steelstrawbrush.com within 30 days of receiving the goods and provide the order information and reason for return.
Q: Who will pay for the return shipping?
A: Unless there is a product quality problem or the wrong item was sent, the return shipping cost is the customer’s own. - Other Questions
Q: What is the website’s privacy policy?
A: We take your privacy very seriously. Please review our privacy policy to understand how we collect, use and protect your personal information.
Q: How can I contact us?
A: If you have any other questions or need further assistance, please contact our customer service team via email at nobleportia@steelstrawbrush.com and we will get back to you as soon as possible. - Contact Us
If you have further questions or need more information, we are happy to help you:
●Email: nobleportia@steelstrawbrush.com
Thank you for choosing www.steelstrawbrush.com! We look forward to providing you with the best service.