SHIPPING INFORMATION
Thank you for visiting www.steelstrawbrush.com (hereinafter referred to as “this website”). To ensure that you understand our shipping policy, we provide you with a detailed description of our shipping terms, including shipping time, courier information and international shipping services.
- Shipping Area
We provide customers with the following two shipping services:
● Shipping within Europe
● International Shipping - Shipping Time
Shipping within Europe:
● Order processing time: Usually 2 working days.
● Shipping time: 5 working days, the specific time may vary slightly depending on the destination country.
International Shipping:
● Order processing time: Usually 2 working days.
● Shipping time: The shipping time for international orders is usually 10 working days, depending on the destination country and customs processing time.
Please note that the shipping time is only an estimate, and the actual shipping time may be affected by uncontrollable factors such as weather, holidays, customs inspections, etc. - Courier Information
We work with the following couriers to ensure that your order is delivered safely and quickly:
●DHL: Provides fast international and domestic shipping services with a good tracking system.
●UPS: Provides reliable courier services for domestic and international shipments.
●DPD: Focuses on courier services in continental Europe to ensure efficient delivery.
After your order is confirmed, we will select the most suitable courier for you based on the destination and the characteristics of the package, and provide corresponding tracking information. - Shipping costs
Shipping costs will be automatically calculated at checkout based on your delivery address and selected shipping method. Please note that international orders may incur additional customs duties and import taxes, which are the responsibility of the customer. - Order tracking
Once your order is shipped, we will send you a confirmation via email with a tracking number. You can track the status of your order through the official website of the relevant courier. - Delivery issues
If your package is delayed, damaged or lost during transportation, please contact us via email at nobleportia@steelstrawbrush.com in time. We will do our best to help you solve the relevant problems. - Contact Us
If you have any questions about the shipping terms or need further information, please feel free to contact us:
●Email: nobleportia@steelstrawbrush.com
Thank you for choosing www.steelstrawbrush.com, we look forward to providing you with quality service and products.