REFUNDS OR EXCHANGES
Thank you for choosing www.steelstrawbrush.com! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with the product after purchase, you can follow the return and exchange terms below.
- Return Policy
● Return Time: You have 30 days from the date you receive the product to apply for a return.
● Return Conditions: The returned product must be unused, unwashed and in original packaging and tags. We reserve the right to refuse returns if the product is damaged or used.
● Refund Method: Once we receive the returned product and confirm that the product meets the return conditions, we will process the refund within 5 working days and the amount will be returned to your original payment method. - Exchange Policy
● Exchange Time: You can apply for an exchange within 30 days after receiving the product.
● Exchange Conditions: The exchanged product should be unused, unwashed and in original packaging and tags.
●Exchange process: Please contact our customer service via email at nobleportia@steelstrawbrush.com to explain your exchange needs and reasons. We will provide you with further exchange instructions after confirmation. - Return and exchange shipping costs
●Shipping responsibility: During the return or exchange process, the relevant shipping costs are borne by the customer, unless the return is due to product quality problems or wrong products. We recommend that you choose a trackable mailing method to ensure the safe delivery of the returned items. - Special circumstances
For customized products, promotional products or limited products, we may not be able to provide refunds or exchanges. Please refer to the instructions on the product page for details. - Contact us
If you have any questions about the return or exchange process, please feel free to contact:
●Email: nobleportia@steelstrawbrush.com
We will help you as soon as possible and ensure that your shopping experience is pleasant and smooth.
Thank you for your support and trust in www.steelstrawbrush.com!